Engagement Team Manager
Heather Phillips is the Engagement Team Manager for Continuum Capital. She supports the entire Continuum Capital team and their clients.
Heather organizes and deploys operational plans for Continuum including marketing, cost controls, and staffing. Her responsibilities include engagement coordination, management of administration, finances, databases and database access, and formatting, reviewing and editing. She has worked with many utilities and utility contractors and specializes in the design and development of survey instruments, Rummler-Brache (swim lane) process mapping, and project management frameworks including documentation of policy and procedures.
Prior to joining Continuum Capital in 2016, Heather worked as a project manager for BB&T in the Business Loans Department, responsible for helping to develop and create the backend computer systems used by the branch teams to administer business loans to clients. She also was responsible for reviewing financial reports for the department. Heather additionally worked for FMI consulting firm for three years prior to that.
Heather has a passion for serving children and serves as Board Chair for Smart Start of Davie County, a non-profit that serves children birth-five years of age. Heather holds a Bachelor of Arts degree in Psychology from Wake Forest University.